Reduces customer churn.
By centralizing the service and support experience, your staff can better resolve problems and measure satisfaction with X2Support.
Unified user experience to track problem to resolution.
Centralizes customer success metrics.
X2Support maintains all records, activities, responses, and tools in a single module, so staff only need to work within X2Support to provide optimal customer service.
Automates customer experiences.
X2Support leverages marketing automation and workflow so interactions require less time and are tailored to the support call.
X2Support provides a support flow so that customer interactions follow the same resolution path, providing consistent experiences, expectations and monitored customer service performance.