David Buchanan Quoted in TechTarget Article: “AI Customer Service Platforms Show Analytical Maturity.”

TechTarget/Search Customer Experience recently published an article titled “AI Customer Service Platforms Show Analytical Maturity.” AI-enabled self-service platforms graduate from traditional customer support activities to more sophisticated methods of analyzing data on customer wants, needs and behavior.

This exciting and informative piece quoted X2Engine CEO David Buchanan about AI and CRM, bringing in self-service solutions. Read the article here…