Frequently Asked Questions
Who provides customer support?
Support is provided by X2Engine engineers, each of whom spends 50% or more of his/her time working in the core engineering group.
Do you offer customized support and consulting service offerings?
Yes, we can design and provide customized support and service products to meet just about any requirement, including 24-7 support and large project engagements. Please contact us for more information.
Is X2 Support required?
While not necessarily required, Support is highly recommended for any production deployment as it significantly reduces risk and helps ensure success. In addition, our Support offerings are priced so reasonably that customers can essentially realize a positive return on their investment in an annual Support contract after just a couple of calls.
Can I explore X2CRM before purchasing a support or service offering?
Yes, you have a variety of options, starting with the video overview on this site. You can request a live demo with an X2 Sales Engineer. You can also request to be enrolled in our Rapid Prototyping program which is a unique offering to X2 where we work with you to understand your specific needs and build a prototype addressing your needs.
What payment methods can I use?
We currently accept Visa, MasterCard, American Express, and Discover.
Where can I find more X2CRM product info?
The X2CRM Reference Guide is the definitive source of feature and functionality information. The X2Engine Community is also a valuable source of product information as well as a platform through which you can communicate and collaborate with other users and X2Engine employees.
How can I contact you if I still have additional questions?
Please contact us here or by calling us at +1-(831) 900-5830.