FOR IMMEDIATE RELEASE X2Engine Announces Acquisition of Groundbreaking Fraud Prevention Company Redwood City, CA – X2Engine, a pioneering enterprise software company at the forefront of open-source CRM solutions, is thrilled to announce the acquisition of a transformative new transaction security company called Identifid. A company whose patented technology is set to revolutionize how organizations combat […]
Empowering Your Business: Streamlining Customer Interactions with X2Engine
In the building of business operations, there’s a dual challenge: optimizing internal functions and ensuring seamless customer interactions. Sales, marketing, and customer service – these aren’t just processes; they’re the lifeblood of a business. And let’s not forget the behind-the-scenes heroes like budgeting and planning; they’re the unsung architects of success. Now, imagine a tool […]
The Unsung Heroes: 3 Overlooked Benefits of Having a Competent CRM
In today’s competitive business landscape, Customer Relationship Management (CRM) systems are often touted for their ability to streamline sales, marketing, and customer service processes. While these advantages are widely recognized, some lesser-known benefits often go unnoticed. In this blog post, we delve into the three overlooked reasons why having a competent CRM can transform your […]
Embracing the Data Transformation Journey: A Blueprint for Modern Marketers
Unlocking the Digital Data Transformation: A Step-by-Step Framework for Marketers In today’s marketing landscape, a significant shift has occurred. If you were to travel back in time, say to 2010, and enter a discussion on marketing strategy, you’d notice a distinct change. Back then, the focus was on the ‘Big Idea,’ that one creative concept […]
3 Steps to Transform Your Business for the Age of the Customer
In today’s landscape, customer expectations have soared to unprecedented heights. We’re in the ‘Age of the Customer,’ where technology has empowered customers with alternatives and elevated their expectations of how companies should engage with them. Based on industry research, a staggering 64% of customers now demand real-time responses and interactions with brands. 75% expect consistent […]
3 Trends That Will Shape Customer Service.
The future of customer service isn’t a distant horizon; it’s unfolding right before us. To stay ahead, we must grasp what our customers expect today—a personalized and interconnected experience. However, this journey involves a delicate balancing act between productivity, cost-efficiency, and quality. This is where technology, particularly generative AI, emerges as our ally, helping us […]